Frequently Asked Questions
Everything you need to know about shopping with Resilia®
What is the standard shipping timeframe for Resilia® orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does Resilia® offer a satisfaction guarantee?
Yes, we stand behind our products. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Are your products manufactured in the USA?
Resilia® is proud to be a family-owned and operated company. All of our premium plastic and vinyl products are manufactured right here in the USA.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
Please contact our customer support team immediately at [email protected] with your order number and a photo of the damage. We will arrange for a replacement to be sent to you at no additional cost.