Returns & Exchanges
At Resilia®, we stand by the quality of our products and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we are here to help you find the right solution through an exchange or a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Pack and Ship
Securely pack the items in their original packaging, attach the shipping label to the outside, and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing